First Reply Queue

Waiting for a first reply

  • Can't export last month's report

    Ray Charles

    4:12Woman holding a coffee cupElla Fitzgerald
  • Password reset link expired

    Patti Smith

    2:38Woman holding a coffee cupElla Fitzgerald
  • Change the billing email

    Bill Withers

    0:47Woman holding a coffee cupElla Fitzgerald
  • Add 2 seats to our plan

    Aretha Franklin

    0:04Woman holding a coffee cupElla Fitzgerald
About this piece

First Reply Queue

Three waiting tickets count their time to first response. The oldest is picked up by an agent and leaves, the others slide up, and a new one arrives at the bottom.

Usage

The import and the props worth knowing about, in one place.

import { Monitoring25 } from "@/components/beste/piece/monitoring25";

<Monitoring25
  title="Waiting for a first reply"
  tickets={[
    {
      "subject": "Can't export last month's report",
      "customer": "Ray Charles",
      "waitSeconds": 252
    },
    {
      "subject": "Password reset link expired",
      "customer": "Patti Smith",
      "waitSeconds": 158
    },
    {
      "subject": "Change the billing email",
      "customer": "Bill Withers",
      "waitSeconds": 47
    },
    {
      "subject": "Add 2 seats to our plan",
      "customer": "Aretha Franklin",
      "waitSeconds": 4
    }
  ]}
  agent={{
    "name": "Ella Fitzgerald",
    "avatar": {
      "src": "https://images.unsplash.com/photo-1605993439219-9d09d2020fa5?q=80&w=200&h=200&auto=format&fit=crop",
      "alt": "Woman holding a coffee cup"
    }
  }}
  warnAfter={240}
  framed={true}
  stepMs={900}
/>

More Monitoring pieces

View all Monitoring

Response time, last hour

182ms

Healthy
Alert at 400 ms
60 min agoNow

Checkout API

DownInvestigatingResolved
  • Failing from 4 of 12 regions9:41 AM
  • Acknowledged by Carole9:42 AM
  • Recovered everywhere9:45 AM
Woman with short hair under a blue sky

Carole King

On call

AcknowledgeAcknowledged
auth.beste.co99.92%
Downloaded by this page0
Markup0 KB
Styles0 KB
Fonts0 KB
Animation library0 KB
Total
p95Response time
182ms
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